Refund Policy
Last updated: September 7, 2026
1. Try Before You Subscribe
Dynasty Central offers a free plan so you can import a dynasty and use the core features before paying anything. We encourage you to try the free plan first — it is the best way to know whether a paid subscription is right for you.
2. Cancelling Your Subscription
You can cancel your subscription at any time from the Settings page in the app. The Cancel subscription control stops future renewals when available; Manage billing opens our Stripe billing portal for other billing changes. Cancellation takes effect at the end of your current billing period and prevents future renewals. It does not automatically void invoices already issued, and payment attempts for an outstanding balance may continue after cancellation. You generally keep access to paid features through the end of your current billing period if your account is current; paid access may be restricted if payment is overdue. Your data is not deleted when you downgrade — it stays on your account subject to free plan limits.
3. Unused Time
Subscriptions are billed in advance. As described in our Terms of Service, we do not offer partial or prorated refunds for unused time within a billing period after you cancel.
4. When We Will Refund You
We issue full refunds for billing mistakes, including:
- Duplicate charges for the same billing period
- Charges incorrectly processed for a renewal after cancellation took effect
- Any other billing error on our side
Beyond that, if something went wrong — you subscribed by accident, or the Service did not work for you — email us within 14 days of the charge and explain what happened. These requests are reviewed case by case at our discretion. We are a small team and we read every message.
5. How to Request a Refund
Email infodynastycentral.gg with the subject line "Billing" from the email address on your Dynasty Central account. Include the approximate date and amount of the charge. We aim to respond within 1–2 business days.
Approved refunds are processed through Stripe to your original payment method, typically within 5–10 business days depending on your bank.
6. Chargebacks
Please contact us before disputing a charge with your bank — we resolve almost all billing issues quickly, and chargebacks add fees and delays for everyone. Accounts with fraudulent chargebacks may be suspended.
7. Contact
Questions about billing or this policy? Reach us at infodynastycentral.gg.